Terms and Privacy Policy
Thank you for your purchase. Our goal is that you are completely satisfied with your order. However, if there is a problem with a product you may return it to us for refund or exchange. Please see below for more information on our return policy below. Please read the return policy carefully. The refund policy is different for Revive My Wig Products, than Arilay Beauty Wig Collection.
RETURNS for Revive My Wig Products- All returns must be acknowledged within 5 business days of the purchase date. All returned items must be in new and unused condition, with all original packaging.Without excessive product missing
Returns for Arilay Beauty Wig Collection- you may request a Return/exchange within 7 days of receipt of wig, receipt begins the moment we receive confirmation the wig has been delivered. Please note for the wigs only store credit or exchange can be done. If the item you request is of lesser value the remainder of the monies owed will go towards a credit for future purchases. If the exchange is of higher value, the balance will need to be collected before the item can be shipped. Please review the details below. A restocking fee of 15% will apply..
RETURN/EXCHANGE PROCESS:
To return or exchange an item, please email us @heygirl@revivemywig.com, please put “return/exchange” and “the order number” in the subject line to begin the return/exchange process. If you do not put “refund,return, or exchange” and “the order number” in the subject line it will slow down the refund process. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail you return.
REFUNDS
Revive my wig products- After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 5 to 10 days from the receipt of your item to process your return or exchange. Refunds will be issued to the original method of the payment minus shipping and a 15% restocking fee. Refunds may also take 5 to 10 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For Arilay Beauty Wig Collection- If you receive your lace wig and there is a problem please call or email us immediately. Within 24 hours of receiving your wig. DO NOT ALTER the wig in any way. The wig must be returned in its brand-new condition within 7 days. The following terms and conditions described below apply. A 15% REStocking fee will apply. NO EXCEPTIONS…Due to Sanitary reasons, we will not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or any type of hair products etc.
TERMS AND CONDITIONS FOR EXCHANGE- The wig must be in the original condition as it was sent to you. All packaging, including wig caps, wig bag, wig label, or tag, etc. must be returned with the unit. If the wig has been altered in any way, we cannot accept an exchange. No EXCEPTIONS.
 This includes, but is not limited to any of the following:
DO NOT Attempt to correct the problem yourself before contacting us.
DO NOT Put any chemicals on the Wig.
DO NOT Perm the Wig.
DO NOT Color the Wig.
DO NOT WASH OR CONDITION THE Wig.
DO NOT WEAR THE Wig.
DO NOT Cut, Tear, or Rip the Lace.
DO NOT Put Glue on the Wig.
DO NOT Style or Cut the Hair of The Wig.
DO NOT Put products on the Unit Wigs.
that are damaged by the customer will not be accepted under our Return/Exchange Policy and will be returned to the customer at their expense. We reserve the right to refuse an exchange if the terms in our Return/ Exchange Policy are not met.
AUTHORIZED RETURNS- No wig will be accepted without authorization from Revive my wig, returns or exchanges must be made within 7 days from date of receipt.
Revive My Wig requires that any wig being returned MUST BE UNALTERED. THE WIG MUST BE RETURNED IN THE ORIGINAL PACKAGING to us within 3 days of approval from the US to return the hairpiece.
If you cut or change the lace, cut the hair, apply color, style, comb, wash, or alter any part of the WIG OR HAIR PIECE, we cannot honor our Return and Exchange Policy. We reserve the right to refuse an exchange if our return policy and conditions are not met. All wigs returned are photographed or videotaped upon receipt to confirm the contents and the condition of the returned items. We suggest you do the same for your records.
We strongly recommend that customers insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer’s responsibility to properly package the wig. If the return wig is not in compliance with our Return and Exchange Policy, it will be returned to the customer at the customer’s expense.
Unauthorized Returns- DO NOT SEND UNAUTHORIZED RETURNS, Merchandise sent to us without our approval will not be accepted. We assume no responsibility for unauthorized returns or items sent to the incorrect address.
Restocking Fee- There is a $25 Restocking Fee for all units being returned or exchanged unless you received the wrong wig. Otherwise, we CANNOT waive the $25.00 Restocking fee under any circumstance. No refunds will be issued. Exchange or Store Credit only. The shipping fee is not refundable.
Return Shipping Fee- Any shipping changes will be the responsibility of the customer.
Cancellations- Stock lace wigs are ordered within 24 hours of confirmation and payment. Once your wig is ordered, we may or may not be able to cancel or change the order. If you want to cancel your order or make changes to your order, you must notify us IMMEDIATELY, by email or phone. Orders cannot be cancelled once it has shipped. Cancelled order will incur a 5% payment processing fee and the balance will be sent back to you. If we are unable to cancel the order, the unit is in route to you. Follow all Return and Exchange policies about to return a stock lace wig.
General Terms and conditions- The Policies described in the Terms and Conditions govern the entire site and work in conjunction with the policies described in the Stock Lace Wigs Return Policy and Exchange Policy.
Revive My Wig may revise these conditions of use at any time by updating this Condition of Use Statement. We advise you visit Revivemywig.com periodically to review the current conditions, because these conditions are binding.
Please contact us if you have any questions regarding the Agreement at heygirl@revivemywig.com
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PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?Â
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.Â
When do we collect information?Â
We collect information from you when you place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?Â
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.Â
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:Â
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Â
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression ReportingÂ
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
Can change your personal information:
- By emailing us
- By calling us
- By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information PracticesÂ
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.Â
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
 If there are any questions regarding this privacy policy, you may contact us using the information below.
 888-412-2551